Booking Policy

1. Appointments & Deposits

• A non-refundable deposit of $40 CAD is required to secure your appointment.
• The remaining balance is due in CASH or card payment on the day of your appointment.
• All appointments are confirmed only once the deposit has been received.
• Deposits are applied toward your total service cost and are non-transferable.

2. Cancellation Policy

• Appointments may be cancelled up to 24 hours in advance via email (laniemporium@gmail.com), Instagram DM (@lanistylez), or text (416-473-4785).
• Cancellations made less than 24 hours before the appointment will result in forfeiture of the deposit.
• To reschedule, contact Lani at least 24 hours in advance. Your deposit will be transferred to the new date (one reschedule per booking).

3. Late Arrivals

• Please arrive on time. If you will be more than 10 minutes late, you must contact Lani immediately.
• Appointments not communicated about within 10 minutes of the scheduled time will be automatically cancelled, and the deposit will be forfeited.
• Depending on availability, late arrivals may result in a shortened service to avoid delaying other clients.

4. No-Shows

• Failure to attend a confirmed appointment without notice constitutes a no-show.
• No-shows will forfeit the full deposit.
• Repeat no-shows (2 or more) may result in a higher deposit requirement or prepayment for future bookings.

5. Service Preparation Requirements

• Ponytails: Hair must be freshly washed and blown out with no oils or grease. Alternatively let us know beforehand if you would like us to do the washing for you — it comes at a fee. Please refer to our price list.
• Sew-Ins & Wig Installs: Natural hair must be neatly washed and blow-dried. Weave units must be clean.
• Wig Installs (Frontal): Hair/wig must be dropped off 3 days prior to your appointment date.
• Lace Installations: Please come with a clean lace.
• Failure to meet preparation requirements may result in refusal of service, a rescheduled appointment, or additional charges.

6. Health, Allergies & Liability

• Please inform Lani of any scalp conditions, allergies, or sensitivities before your appointment, especially for colour, bleaching, or chemical services.
• Lani Stylez is not liable for allergic reactions to products when prior disclosure was not made.
• If you experience any discomfort during a service, please speak up immediately so adjustments can be made.

7. Photos & Social Media

Lani Stylez may photograph completed styles for portfolio and social media use. If you prefer not to have your photos shared, please let Lani know before or during your appointment — your privacy will be fully respected.

8. Minors

Clients under 16 years of age must be accompanied by a parent or legal guardian who remains on-site for the duration of the appointment.

9. Personal Belongings

Lani Stylez is not responsible for any lost, stolen, or damaged personal belongings brought to the appointment.

10. Right to Refuse Service

Lani Stylez reserves the right to refuse or discontinue service at any time if a client's behaviour is disruptive, disrespectful, or creates an unsafe environment. In such cases, partial or no refund may be issued at Lani's discretion.

11. Satisfaction & Concerns

Your satisfaction matters. If you have any concerns about your service, please contact Lani within 48 hours of your appointment so we can make it right.

Adjustments or corrections will be offered at Lani's discretion and must be done by Lani Stylez — work altered by another stylist is not eligible for corrections.

12. Policy Updates

Lani Stylez reserves the right to update this policy at any time. Clients will be notified of significant changes. The most current version is always available on this page.

Last updated: August 2026